You Won't Find this in a Manual
There are many experts who can help you create a healthier workplace, however the reason to choose Steve Foran and not another expert is if you want an organizational culture that is shaped by what makes people want to help others; namely... gratitude.
Why Gratitude?
Research has proven that grateful people – exercise more regularly, feel better about life, make progress toward important personal goals, have higher levels of alertness – enthusiasm – determination - optimism, are more likely to help others, have lower levels of stress, are considered by others as more generous, and have higher levels of life satisfaction. In addition, attitude towards one’s job and employer have the greatest impact on loyalty and customer service than all other employee factors combined while improvements in attitude lead to increases in customer satisfaction and improvements in revenue growth.
Excellence > mediocrity ∴ don’t choose mediocrity
Whether serving a customer or client, assisting a colleague, or contributing to your community; if you want excellence then you need to give your best. Mediocrity is an option that many accept… simply because they fail to choose excellence. And remember this secret formula:
Consider Secret Santa
He has a deep down visceral understanding of how fortunate he is and he is grateful for it. He is driven to pay back what has been given to him… anonymously. It’s one of the most powerful laws of human nature. Imagine anorganization that is full of “Secret Santas”. What would customers be saying? How would people describe morale? What would happen with safety? How would it affect quality? How hard would it be to recruit and retain staff or members? What would it do to profits or your operating budget? What would conference attendees be saying?
What might be different in 6 months?
If you want to create a healthier workplace culture; whether it is to improve productivity or customer service, have a more engaged workforce, raise the profile of your organization in the community, or to simply provide more meaningful learning experiences; then sign up for the brief 3-part email series, "3 Things You Absolutely Need to Know for a Healthy Workplace" – just click the link to the right.
